We're a small team of cat lovers. Whether you have a question about an order, need help choosing the right cat tree, or just want to say hi — we'd love to hear from you.
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Response time
We reply within 24 hours, Mon–Fri. Weekend messages answered on Monday.
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Order inquiries
Include your order number in your message for faster support.
Common questions
Where do your cat trees ship from?
PurrPeak cat trees are shipped to US addresses. Delivery typically takes 3–10 business days from when your order is confirmed.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. Use it to follow your package on the carrier's website in real time.
My cat tree arrived damaged — what do I do?
Email us at support@purrpeak.com with your order number and photos of the damage. We'll arrange a free replacement or full refund right away.
Do your cat trees come with assembly instructions?
Yes — every PurrPeak cat tree includes a detailed printed assembly guide with illustrated step-by-step instructions.
Can I return my cat tree?
Defective or damaged items are refunded or replaced free of charge — no return required, just send us photos. See our Refund Policy for full details.